FAQs
Got Questions? We've got answers.
1. Are Aurove Flasks BPA free?
Yes, Aurove Flasks are completely BPA-free, ensuring your beverages remain safe and free from harmful chemicals.
2. Can I change the design of my flask after I've made the order?
Yes, you can change the design of your flask, provided that the engraving process has not started. Please reach out to us at support@auroveflask.com as soon as possible and we'll do our best to accommodate your request!
3. Can Aurove Flasks be used for hot and cold water?
Yes, Aurove Flasks are designed to hold both hot and cold water. Thanks to their high-quality insulation, they keep your beverages at the desired temperature for hours!
4. How does the Aurove Flask self-cleaning feature work?
Our UV self-cleaning bottles use ultraviolet (UV-C) light technology to kill bacteria, viruses, and other microbes by disrupting their DNA, rendering them harmless. UV-C light is a short-wavelength ultraviolet light effective at breaking down the DNA of microorganisms ensuring that your bottle stays clean and and odor-free.
5. Do I need to charge the Aurove Flask?
Only the UV self-cleaning Infinity Flask needs to be charged. There is a USB-C port located at the back of the bottle cap. A USB-C cable is included with your bottle order, so you can easily recharge it as needed.
6. Is this available in my country?
At the moment we only deliver our products across Malaysia and Singapore. We thrive to grow and learn from our experience to expand our reach to neighbouring countries.
7. Is there a minimum order quantity and what about delivery fees?
No, there is no minimum order quantity for our Aurove Flasks. However, delivery fees are fixed at RM 6.99 and RM11.99 for orders from Malaysia and Singapore respectively, regardless of the number of flasks ordered.
Refer to our shipping policy for more information.
8. How long does the delivery take to arrive?
Currently, our products are only available for pre-order, so there is no fixed dispatch date. We will do our best to get your order to you as soon as possible, but delivery may take approximately two weeks or more.
9. How often do I need to charge my Aurove Flask?
Our UV self-cleaning Aurove flasks when fully charged lasts up to 30-35 days and it only takes two hours to completely charge it.
10. Is Aurove Flask dishwasher safe?
Aurove Flasks are not recommended for use in a dishwasher. To maintain their quality and ensure the longevity of the bottle and its components, we suggest hand washing with warm, soapy water. This gentle cleaning method helps preserve the insulation and any engravings or finishes on the flask. By avoiding dishwashers, you can keep your Aurove Flask in excellent condition for years to come.
11. How do I clean my Aurove Flask?
Cleaning your Aurove Flask is simple and hassle-free. To activate the UV cleaning feature, press and hold the button on the top of the cap. The UV light will sanitize the bottle’s interior, and a countdown display on the cap will show the cleaning process in progress.
12. Can I create my own design on the bottle rather than the sample ones?
Absolutely! You can create your own design for the bottle. Simply share your vision with us on the product page under the engraving design section, and we’ll do our best to bring your idea to life. However, please keep in mind that there may be some limitations to the designs we can accommodate.
We hope this FAQ helps you navigate our platform and address questions and concerns that you might have. However, if you have any other questions, don't hesitate to reach out by filling in the form below.