Refund Policy

Last Updated: 28 September

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At Aurove Flask, we take great care to ensure that your product arrives perfect condition. Please review our policy below for more details.

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1. Refunds or Returns

If you change your mind or are not completely happy with your order, we offer refunds and accept returns within 30 days of purchase. Please ensure the item is unused and in its original packaging.

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2. Damaged or Defective Goods

If your order arrives damaged or you receive the wrong items, we sincerely apologise for the inconvenience. In such cases:

• Please take a clear photograph of the damaged or incorrect goods.

• Email the photograph to our customer service team at support@auroveflask.com within 24 hours of receiving your order.

• Include your order number and a brief description of the issue.

Our team will review your case and get back to you as soon as possible to discuss possible solutions, such as a replacement for the damaged items.

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3. Shipping Issues

If your package is lost or significantly delayed, please contact us at support@auroveflask.com. We will work with our delivery partner to resolve the issue and ensure you receive your order.

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3. Contact Information

For any other questions or concerns related to your order, feel free to reach out to us:

Aurove Flask Customer Support
Email: support@auroveflask.com

We appreciate your understanding and support as we strive to provide the best possible service and products to our customers.