Terms of Service

Last Updated: September 29, 2024

​

Welcome to Aurove Flask! These Terms of Service (“Terms”) govern your use of our website and services (“Services”), including the purchase of all our products. By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully before using our platform. If you do not agree with any part of these Terms, you may not access or use our Services.

1. Acceptance of Terms

By using the Aurove Flask website, creating an account, or making a purchase, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy and any other rules or guidelines that may be applicable to specific sections of our Services.

​

2. Third-Party Links

​Some content, products, and services offered through Aurove Flask may include materials from third-party sources. Additionally, links provided on our site might direct you to external websites that are not associated with Aurove Flask. We do not have control over, and are not responsible for, evaluating the content or accuracy of these third-party sites. Consequently, we do not provide any warranties and are not liable for any third-party materials, websites, products, or services.​

​

3. Accuracy of Information

Aurove Flask strives to ensure that all information provided on this site is accurate and up-to-date. However, we do not guarantee that the information presented is free from errors, fully comprehensive, or current. The content on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making any business or personal decisions without consulting primary, accurate, and more timely sources of information. Your reliance on any material on this site is at your own risk.

Please note that this site may contain historical information, which is not necessarily current and is provided solely for your reference. Aurove Flask reserves the right to modify the contents of this site at any time, but we are under no obligation to update any information. It is your responsibility to monitor any changes to our site.

​

4. Changes to Services and Prices

All product prices and service offerings listed on Aurove Flask are subject to change without prior notice. We reserve the right to modify or discontinue any part of our service, product line, or content at any time without obligation to inform customers in advance.

Aurove Flask shall not be liable to you or any third party for any changes in pricing, product availability, or suspension/discontinuation of the Service.

​

5. Products and Services

Certain products or services may be exclusively available online through our website and might have limited quantities. These products are subject to our Returns Policy, which governs eligibility for returns and exchanges.

Aurove Flask strives to display product colors and images as accurately as possible. However, we cannot guarantee that your screen or device accurately reflects the true colors of the products.

We reserve the right to restrict sales of our products or services to any individual, geographic area, or jurisdiction at our discretion. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. Additionally, we reserve the right to discontinue any product at any time. Any product or service offering made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, or other material purchased or obtained by you through Aurove Flask will meet your expectations. Furthermore, we do not guarantee that any errors in our Service will be corrected immediately.

​

4. Orders and Payment

a. Orders: All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including inaccuracies in pricing or product information, or if we suspect fraudulent activity.

b. Payment: You agree to provide accurate payment information and authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees. All payments are processed securely through our third-party payment provider.

​

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping fees, delivery schedules, and terms. We deliver within Malaysia and Singapore only. Aurove Flask is not responsible for delivery delays caused by unforeseen circumstances or errors in the provided shipping address.

​

6. Refund and Return Policy

Due to the nature of our products, we offer refunds and accept returns only under specific conditions. In the event that your order arrives damaged or contains incorrect items, please refer to our Refund Policy for instructions on how to report an issue and seek a resolution.

​

7. Intellectual Property

All content, trademarks, logos, and materials displayed on our website, including text, graphics, images, and software, are the property of Aurove Flask or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, distribute, or modify any of these materials without prior written permission from Aurove Flask.

​

8. User Conduct

When using our Services, you agree to:

• Not engage in any fraudulent, illegal, or abusive activity.

• Not interfere with or disrupt the operation of our platform or Services.

• Not attempt to gain unauthorized access to any part of our platform or Services.

We reserve the right to terminate or restrict access to your account if we determine that you have violated these Terms or engaged in inappropriate conduct.

​

9. Limitation of Liability

To the maximum extent permitted by law, Aurove Flask and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use our Services, including but not limited to any loss of profits, data, or goodwill.

​

10. Dispute Resolution

Any disputes arising out of or related to these Terms or the use of our Services will be resolved through negotiation between the parties. If the dispute cannot be resolved through negotiation, it will be submitted to binding arbitration in accordance with the laws of Malaysia.

​

11. Changes to These Terms

We reserve the right to modify or update these Terms at any time. If we make significant changes, we will notify you by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the revised Terms.

​

12. Contact Information

If you have any questions or concerns regarding these Terms or any other aspect of our Services, please contact us at:

Aurove Flask Customer Support
Email: support@auroveflask.com

Thank you for choosing Aurove Flask!